These days, a lot of organizations are highly dependent on their IT infrastructure. Many organizational service provisioning processes are depending on reliable and high-quality IT services. Therefore the area of IT Service Management (ITSM) has become a very important disciple. One of the most established ITSM approaches is the IT Infrastructure Library (ITIL) Version 3, a set of best practice...

This is an overview of the paper, which is intended to convince others that the content is significant and that their understanding of the subject matter is incomplete if they have not read your paper through. Weave the keywords of your text into a summary of about 200 words. Introduction Provide a two or three paragraph overview of your paper, which sets the scene and context for your reader. ...

Di era globalisasi saat ini, rumah sakit dituntut untuk meningkatkan kinerja dan daya saing dengan merumuskan kebijakan-kebijakan strategis, termasuk efisiensi organisasi, manajemen, sumber manusia. Rumah Sakit Hermana Lembean di wilayah Minahasa Utara memiliki visi menjadi pusat pelayanan kesehatan terbaik wilayahnya. Untuk layanan teknologi informasi, banyak menerapkan kerangka kerja ITIL seb...

Standarisasi implementasi TI di perusahaan modern termasuk perhotelan adalah dampak dari penggunaan teknologi yang berkelanjutan. Penelitian ini bertujuan untuk menganalisis tingkat kematangan manajemen layanan atau ITSM pada Hotel Santika Premiere Bandara Palembang dengan menggunakan kerangka kerja Information Technology Infrastructure Library (ITIL) V.3. Populasi penelitian seluruh karyawan d...

One of the most treasured gifts we can bestow to someone is gift our knowledge and dedication share it with young fellows, peers, Society at large. The a selfless act, one that given without expectation reciprocation for betterment growth IEEE Intelligent Transportation Systems Magazine’s ( xml...

Many information technology services firms now offer and consider software availability to be a critical component of achieving excellence competing in the industry. The most crucial factor for customers is quality service, consumer needs, state organization/company, present market should all considered when improving their service. In this study, an ITSM analysis will carried out at oil palm p...

In this research, monthly rainfall of Shiraz synoptic station from March 1971 to February 2016 was studied using different time series models by ITSM Software. Results showed that the ARMA (1,12) model based on Hannan-Rissanen method was the best model which fitted to the data. Then, to assess the verification and accuracy of the model, the monthly rainfall for 60 months (from March 2011 to Feb...

In order to tackle interoperability issues of large-scale automation systems, SOA (Service-Oriented Architecture) principles, where information exchange is manifested by systems providing and consuming services, have already been introduced. However, the deployment, operation, maintenance an extensive SoS (System Systems) mean enormous challenges for system integrators as well network service o...