The soaring number of privacy breaches has spurred affected firms to learn how to effectively recover damaged customer relationship. In this study we develop and test a model that explains how online customer behavior is influenced by firm’s recovery endeavors upon privacy breaches. Drawing on a service recovery perspective, we integrate the notions of justice perceptions and psychological resp...

The authors draw on theories of social exchange and prosocial behavior to explain how employee perceptions of procedural justice and individual differences in reciprocation wariness, empathic concern, and perspective taking function jointly as determinants of organizational citizenship behavior (OCB) role definitions and behavior. As hypothesized, empirical findings from a field study show both...

The purpose of this study was to determine the effect distributive justice on customer satisfaction at Nabiila Ponsel Pekanbaru shop, procedural interactional shop. population in were customers who did service Mobile Shop Pekanbaru, so research sample 96 samples, data analysis technique used multiple linear regression analysis. results are that has a significant Nabila Pekanbaru. Distributive j...

The current study provides an innovative examination of how and why religious networking organizations work for social justice in their local community. Similar to a coalition or community coordinating council, religious networking organizations are formal organizations comprised of individuals from multiple religious congregations who consistently meet to organize around a common goal. Based o...

The defining feature of social dilemma situations is the inherent conflict faced by those involved: should one act in his or her own individual best interest or sacrifice a measure of one's personal payoff to help maximize the joint payoff of the group as a whole? In such dilemmas, those making individualistic and defecting choices are always at a competitive advantage relative to those who cho...

"The correlation between justice and organizational citizenship behavior and organizational identity among the nurses", aimed to correlate different aspects of personal feelings and organizational identity in a population of nurses. The population included all nurses working at hospitals affiliated to administry of health, treatment and medical education in Shahre-Kord (Iran) 2009. A sample con...

Justice is one of the most overused and underspecified concepts in the social scientific study of law. One reason for the lack of conceptual specificity is the uneasiness social scientists experience when asked to make a moral assessment of some decision, act or state of affairs. Naming and observing justice necessitates making a judgment rooted in values: Was an act or decision fair? Was it ap...

This field study linked multiple dimensions of procedural justice to working nurses’ (N 1⁄4 198) agreement to permit their names to appear in recruiting advertisements for their employer. Using a longitudinal design, surveys were completed at two different times. After controlling for differences in gender, tenure, job involvement, and distributive justice; nurses who perceived higher procedura...

Problem statement: This research study analyzed the impact of organizational justice as encompassed by two components, namely distributive justice and procedural justice on employee’s job satisfaction, organizational commitment, and turnover intention. This study revealed a positive and significant relationship showing that the foundation of an employee’s job satisfaction and organizational com...