This paper describes the outcomes of episodes of care for adults in public sector mental health services across Australia, with a view to informing the debate on service quality. Health of the Nation Outcome Scales (HoNOS) change scores and effect sizes were calculated for 14,659 acute inpatient episodes and 23,692 community episodes. The results showed that people in contact with public sector...

In public sector organizations there is a need for providing services electronically through the internet. However, pressure to do with ever smaller resources is a reality, especially in IS departments of smaller municipalities. Here we suggest that cooperative arrangements with other public sector organizations, external service providers and businesses should be considered – they can be helpf...

Based on some identified problems and challenges to the current ICT sustainability, this paper explores the failure factors of e-service sustainability in Malaysian public sector. Currently, the government agencies are transforming their operations and services through the use of ICT in line with the Malaysian Public Sector ICT Strategic Plan (2011-2015) that was launched on 7 th July 2011. The...

It has long been recognized that government and public sector services suffer an innovation deficit compared to private or market-based services. This paper argues that this can be explained as an unintended consequence of the concerted public sector drive toward the elimination of waste through efficiency, accountability and transparency. Yet in an evolving economy this can be a false efficien...

Electronic government (e-government) is a worldwide process which for instance includes service renewal and is intended to achieve a much higher effectiveness of the public sector. Many governments around the world have the goal to deliver 100 % of their services electronically. As a result, the public sector is investing considerably large sums of money in new government services to provide th...

The Australian workplace has emerged as an important venue for influencing the health of employees through regulations and behaviour change programs. Recent surveys have highlighted a growth in this activity but the effectiveness of these programs in changing unhealthy work practices and policies is questionable. The need for strengthening programs by stronger designs and evaluation, and addres...

Adopting and using Information and Communication Technologies (ICTs) in the public sector affords undeniable benefits in terms of efficient and cost-effective provision of services, facilitating public management and promoting transparency and participation through e-government systems. However, many governments around the globe face many challenges and still struggle to implement e-government ...

Many developing countries are in the initial stages of implementing electronic government to improve public sector services and deliver them in an effective and efficient manner. Some cities of the Kingdom of Saudi Arabia are focusing on public sector transformation efforts to increase accessibility and availability of their services and to enhance services in civil administration. Madinah City...

A central problem in designing effective models of provider governance in health systems has been to ensure an appropriate balance between the concerns of public sector and/or government decision-makers, on the one hand, and of non-governmental health services actors in civil society and private life, on the other. In tax-funded European health systems up to the 1980s, the state and other publi...