the accomplished researches show that in order to have better external service quality, the organizations need to have personnel (internal customers) responsibility to the objectives and visions of the organization and possess customer-oriented behaviors, and proper internal service (the satisfaction of departments with one another). in these times, after the consideration of internal marketing...

There has recently been considerable interest in quality of service management architectures for high speed networks. In contrast, however, there has been less research on appropriate architectures for mobile computing. This paper addresses the issue of quality of service in a mobile environment. In particular, we describe a distributed systems platform, Limbo, which is intended to support the ...

this research has studied and ranked the service quality and its relation with customers' satisfaction in a bank in iran. in the theoretical principles section, the concepts and de nitions related to services, satisfaction, banking and research background have been studied. the statistical community of the study was all the bank customers that have referred to the bankand have had interest...

Since, most of the organizations present their services electronically, the number of functionally-equivalent web services is increasing as well as the number of users that employ those web services. Consequently, plenty of information is generated by the users and the web services that lead to the users be in trouble in finding their appropriate web services. Therefore, it is required to provi...

Service composition is popular for composing a set of existing services to provide complex services. With the increasing number of services deployed in cloud computing environments, many service providers have started to offer candidate services with equivalent functionality but different Quality of Service (QoS) levels. Therefore, QoS-aware service composition has drawn extensive attention. Mo...

this research aimed at   applying servqual model to examine the relationship between mobile banking services and customer satisfaction. while the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. thus, the current paper attempted to fill the gap in the literature by applying servqual model t...

e-tourism has evolved as a mainstay business for tourist service providers. it plays an integral role in the dissemination of information and influencing consumer’s preferences and satisfaction. the purpose of this study is to identify the dimensions of service quality perceptions of consumers in e-tourism in the indian context. it also aims to understand the relative impact of these service qu...

implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...