This article explores the determinants of public satisfaction (or dissatisfaction) with health and education services in Africa. Among prospective explanations, we consider the users’ poverty, their general perceptions of service accessibility, and their specific experiences with service providers. We find that user-friendliness of services is essential, especially to poorer clients. But daily ...

banking and financial services are important parts of the service industry. quality of service in the banking industry has a close relationship with customer satisfaction service system. banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. this paper presents a decision-making model to obtain optimum tasks assigne...

Vigdis Abrahamsen Grøndahl. Patients' perceptions of actual care conditions and patient satisfaction with care quality in hospital 'The first requirement of a hospital is that it should do the sick no harm.' Abstract Patients' perceptions of actual care conditions and patient satisfaction with care quality in hospital There are theoretical and methodological difficulties in measuring the concep...

Community college computer instructors provide a valuable service by preparing students for challenging careers. At the same time, they face many challenges to stay current in their field and to maintain industry certifications. Therefore, community college administrators need to determine what perceptions are held by computer instructors, address any negative perceptions, and determine if inst...

This study aimed to empirically develop a reliable and valid model specifically for measuring service quality of sport conferences as sport event tourism. To assess the model which has been established based on the survey, data gathered from 136 of attendees in sport conference. Finding of this study showed that participants form their service quality perceptions based on their evaluations of 4...

Purpose – This paper aims to test a theoretical framework that explains arousal congruency effects on consumer perceptions of intrinsically pleasant service environments. Design/methodology/approach – A 3 (low and high target-arousal manipulation plus control group) by 3 (low, medium and high actual arousal) true experimental design was used to test our research hypotheses in a café context. Th...

Academic research has focused on the quality perceptions that drive customer satisfaction as the key to achieving e-service success. This paper develops a process-based model that relates perceptions of managerially actionable site characteristics to online satisfaction, which mediates the effects of site characteristics on intention to recommend e-services. A unique data set provided by Web My...

This study aims to assess the impact of product quality, price perception, and service quality on customer satisfaction at Hours Coffee More Jakarta other companies. uses a survey-based quantitative research design using purposive sample 100 respondents. primary data, or data collected directly from respondents, which includes their perceptions aspects perceptions, quality. According findings, ...