governments around the worlds especially in developing countries face with tremendous challenges.  high or moderate rate of corruption can be named as one of the most important of these challenges.  corruption and its inefficiency can deviate resources allocation to unproductive sectors of economy. trust in social networks or within the society has two antithetic effects in deployment of corrup...

In B2C Online services contexts where relationships between customers and service providers matter due to the lack of faceto-face interactions, uncertainty, intangibility, hyper competition, increasing risk of fraud and lack of trust. Relationship quality (RQ) is replacing service quality as a key source of superior performance and competitive advantage. Accordingly, this study investigates the...

Infomediaries are information intermediaries in the Internet that play an important part in reducing online customers’ search costs for finding the most suitable vendors and products. This research explores the process of Web customers’ trust building using infomediaries. Specifically, we identify four sets of trust-related beliefs that impact web customers’ trust attitude and intended behavior...

It is known that perceived trust of vendor can positively affect customers’ acceptance of a certain product or service. Based on Mayer’s three-dimensional trust model and traditional trust theory, the factors affecting different dimension of customer initial trust in the mobile payment service providers were tested through an empirical study, including service providers’ reputation, perceived s...

Nowadays, the widespread connections among national and international organizations and industries make crisis in one area distress other organizations. One of the sensitive industries is banking industry, which has faced fundamental changes due to the various economic and political crisis in the last decade. Alterations such as exchange rates fluctuations, bankruptcy of unorganized institution...

Nowadays, advances in information and communication technologies, has provided an opportunity for banks to provide their electronic services to their customers in remote areas. This technological innovation by E–banking systems has brought about many benefits to customers while it has been accompanied by a number of risks including the operational ones. This risks need to be identified and mana...

transportation industry is the most dynamic components of any society. in the twenty-first century, with the growth of technology and the widespread use of the internet and the emergence of e-commerce and e-business interaction and active transportation industry deserves to have a wide range of electronic services to the transportation community to take advantage of the investors of the new and...

The growth of Business-to-Consumer e-commerce has been slower than expected due to the fundamental lack of faith between pure Internet retailers (retailers conducting business exclusively over the Internet) and eshoppers. Recognizing the importance of trust in e-relationships, extensive research has been done in this area. An analysis of the past research reveals that unlike brick and mortar fi...