نتایج جستجو برای: based measure service quality perceived service quality index servqual model
تعداد نتایج: 5495833 فیلتر نتایج به سال:
Service quality is widely taken as a driver of firms' marketing and financial performance. Evaluating service satisfaction is a multi-criterion decision problem which includes both qualitative and quantitative factors, and it needs more critical analysis. The aim of this paper is to identify and discuss some of the important and critical decision criteria for service satisfaction measurement ba...
Introduction: Students as main customers of educational services judge service quality by making a comparison between their expected services and the services that they receive. Differences between expectations and perceived performance are referred to as ‘quality gap’. Regarding educational services, this gap is related to managers’ failure to recognize and respond to the students’ needs. The ...
Introduction: Reducing health care costs and providing high quality health care services are of prime importance. The present study aims to employ the concept of electronic service quality in health care industry to provide a framework for analysis and evaluation of electronic health care services. Methods: This study was conducted between 2012 and 2013, and the data collection was done in ...
The development of virtual space leads to an increase in competition in this area, resulting in higher customer expectations of perceived value. Consequently, offering electronic services proportional to or beyond the needs of customers can significantly influence their behavioral intention. Using exploratory approach, relationships among electronic service quality with behaviora...
Following the rapid growth of mobile data services in China, the competition between mobile data service providers becomes more intensively. To gain advantage in the fierce competition, it’s very critical to service providers managing their service quality effectively, thus a comprehensive measurement instrument of service quality is needed. However, there are few studies dedicated to mobile da...
Following the rapid growth of mobile data services in China, the competition between mobile data service providers becomes more intensively. To gain advantage in the fierce competition, it’s very critical to service providers managing their service quality effectively, thus a comprehensive measurement instrument of service quality is needed. However, there are few studies dedicated to mobile da...
Introduction: Students are the main recipients of educational services in universities. By investigating their expectations and perceptions of educational performance, we can provide the context for program developing to improve educational quality of services. In previous studies, the quality of services was reported from the perspective of undergraduate students. Since the expectations and th...
customer satisfaction has been one of the strategic issues in recent two decades. this research is to study and design a model of service quality, and evaluate effective dimensions on customer’ quality perceived services and satisfaction. up to now, multiple factors integrally related to the measurement of services quality and customer satisfaction have not been studied in iran. the present res...
The purpose of this research paper is to determine the service quality of luxury hotels in Odisha using the SERVQUAL approach. The delivery of high quality services is one of the most important and most difficult tasks that any service organization faces due to its unique characteristics such as intangibility, perishability, heterogeneity and inseparability. Service quality is the degree and di...
OBJECTIVE To compare patient perceptions of service quality at solo and group practices, and to examine the association of perceptions with 'potential patient loyalty' (PPL), the potential for seeking future service from the same clinic. DESIGN A self-administered, cross-sectional survey of clinic outpatients, using an adapted SERVQUAL questionnaire translated into Chinese, with additional it...
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