This study examines user perceptions regarding the value of collaboration systems from a longitudinal perspective. Resource management support, coordination support, and evaluation support are highlighted as key aspects based on which the users form cognitions about collaboration system value. Based on technology acceptance model and expectation disconfirmation theory, we propose a model that e...

Despite the growth in online reservation in recent years, research surrounding customer continuance intentions regarding this service remains insufficient. This research attempts to fill this gap by integrating the e-service quality model with the expectation–confirmation model (ECM) to measure continuance intentions regarding online reservation. Data was collected from a survey of users who ha...

Models used for Model-Based Diagnosis usually assume that the inaccuracy of data is smaller than the precision with which the data is described. In some domains, however, this assumption is invalid. Observations may not be accurate or the behavior model of the system does not allow for accurate predictions. Therefore, the accuracy of predictions, which is a function of the accuracy of the obser...

Consumers with online shopping experience often stick to some special websites. Does it mean that long-term relationships between consumers and the websites form? To solve the problem, this paper analyzed the belief and attitude factors influencing online consumer stickiness intention. Based on the relationships between belief-attitude-intention implied in TPB (Theory of Planned Behavior), acco...

Despite the increasing popularity of and interest in e-books, there has been little research that evaluates book consumers’ actual interest in and preferences for digital content, and the factors that influence reading habits. To help fill this void, this study examines users’ experience of e-books in order to identify the areas of development, using Uses and Gratifications Theory (UGT), Expect...

Purpose This study aims to gain a more holistic understanding of Chinese older adults' perceptions and use social networking technology. Design/methodology/approach Grounded in the extended unified theory acceptance technology (UTAUT2) expectation-confirmation (ECM) theory, proposed an integrated media user engagement model tested utilizing data collected from 323 adults. Findings The results r...

Purpose Low-cost carriers’ (LCC) worldwide market share is gaining momentum. This paper aims to propose using the expectation confirmation model (ECM) combined with brand awareness and image, website quality visual appeal evaluate continuance use intention of low-cost airlines (LCA) websites. Design/methodology/approach The empirical approach was based on an online survey 272 individuals collec...

The goal of this study is to deepen our understanding about how individual differences change over time when using ERP. Drawing on expectation-confirmation theory (ECT) and social cognitive theory, we develop a two-stage model and test it empirically by a longitudinal study. The proposed model considers whether confirmation and satisfaction drives the change of individual differences between us...