Purpose The purpose of this paper is to examine millennial customer perceptions food trucks and identify factors that can foster their behavioral intentions pertaining trucks. Design/methodology/approach study based on a sample 247 customers various truck vendors in the United States was assessed using ordinary least squares regression analysis. Findings Food image employee friendliness were fo...

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T he most common model to support workforce management of telephone call centers is the M/M/N/B model, in particular its special cases M/M/N (Erlang C, which models out busy signals) and M/M/N/N (Erlang B, disallowing waiting). All of these models lack a central prevalent feature, namely, that impatient customers might decide to leave (abandon) before their service begins. In this paper, we ana...

In Stackelberg pricing a leader sets prices for items in order to maximize revenue from a follower purchasing a feasible subset of items. We consider computationally bounded followers who cannot optimize exactly over the range of all feasible subsets, but who apply publicly known algorithms to determine the items to purchase. This corresponds to general multi-dimensional pricing when customers ...

A polling model with n stations and switchover times is considered. The customers are of n different types, arrive to the system according to the Poisson distribution in batches of random size, and if they find the server unavailable, they start to make retrials until succeed to find a position for service. Each batch may contain customers of different types while the numbers of customers belon...

A national random sample of industrial salespeople was surveyed to assess the effects of collaborating negotiation on sales performance. The responses from 241 salespeople were analyzed using ordinary least squares regression. The results indicated that, in general, collaborative negotiation improved sales performance. However, the effects of collaborative negotiation was a function of perceive...

In this paper we consider a single-server, cyclic polling system with switch-over times. A distinguishing feature of the model is that the rates of the Poisson arrival processes at the various queues depend on the server location. For this model we study the joint queue length distribution at polling epochs and departure epochs. We also study the marginal queue length distribution at arrival ep...

In this paper, we present a novel mechanism for the multicast congestion control over UMTS networks. The proposed mechanism is based on the well known TCP-Friendly Multicast Congestion Control (TFMCC) scheme. The key challenge in the design of the new scheme lies in improving the TFMCC mechanism to cope with the packet losses caused by either the temporary or the permanent degradation of the wi...