This study attempts to determine the effect of service quality on customer satisfaction both from public and private banks in Tangail city. Service quality of different banks is observed that is provided for their customers. An attempt is made to find out which service quality dimensions may enhance customer satisfaction in a better way. To measure the service quality, an extensive survey of ba...

A central problem in designing effective models of provider governance in health systems has been to ensure an appropriate balance between the concerns of public sector and/or government decision-makers, on the one hand, and of non-governmental health services actors in civil society and private life, on the other. In tax-funded European health systems up to the 1980s, the state and other publi...

Urban poverty has been the subject of sociological and political debate for more than a century. In this article I examine theories of urban poverty and their place in American housing policy. I first discuss theories that have arisen out of the sociological and policy discourse on urban poverty and the research that supports and challenges these theories. I then review current public housing i...

BACKGROUND China began to implement the national medical and health system and public hospital reforms in 2009 and 2012, respectively. Anhui Province is one of the four pilot provinces, and the medical reform measures received wide attention nationwide. The effectiveness of the above reform needs to get attention. This study aimed to master the efficiency and productivity of county-level public...

The aim of this study was to analyze the formulation and preliminary developments of a public policy to control violence in Salvador, Bahia State, Brazil. The study's theoretical reference was the cycle of public policies and contributions by 'rational choice'. The public policy analyzed here reached the first three levels of the political decision-making process: the issue was placed on the pu...

Transparency has become a buzzword in contemporary literature of Planning. However, it is NOT a well-constrained concept. This term is defined differently from different fundamental positions (Sen 1999; Stiglitz 2003; Florini 2007). Public private partnerships in infrastructure development are popularly known for offering transparent planning process. This study argues that transparency is narr...

Psychological science has come to play an increasingly important role in the legal system by informing the court through expert testimony and by shaping public policy. In recent years, psychological research has driven a movement to reform the procedures that police use to obtain eyewitness identification evidence. This reform movement has been based in part on an argument suggesting that recom...

Central to the controversy over the new immigration is the worry that it has promoted an increase in the level of poverty and welfare utilization among immigrants. This study documents and explains immigrant-native trends and differentials in poverty and public assistance utilization during the period from 1960-1980. Results show that there is ample evidence that the level of poverty among im...

The call for community-based participatory research approaches to address cancer health disparities is increasing as concern grows for the limited effectiveness of existing public health practice and research in communities that experience a disparate burden of disease. A national study of participatory research projects, Research for Improved Health, funded by the National Institutes of Health...

BACKGROUND Patient safety climate has been recognized as a core determinant for improving safety in hospitals. Describing workforce perceptions of patient safety climate is an important part of safety climate management. This study aimed to describe staff's perceptions of patient safety climate in public hospitals in Shanghai, China and to determine how perceptions of patient safety climate dif...