ABSTRAKMasalah yang dihadapi Avandi Teknik UKM adalah munculnya pesaing di bidang sama dan memasarkan produknya pemasaran sama. Dapat mengetahui kondisi lingkungan internal serta eksternal berdasarkan analisis SWOT, menentukan atribut diprioritaskan pelanggan respon teknis diperlukan untuk meningkatkan kualitas produk menggunakan metode QFD, rekomendasi strategis saat ini. penggunaan SWOT (adva...

This article presents an integrated approach to optimize cost while respecting the customer perception of a product using a modified Quality Function Deployment (QFD) method. This QFD method helps a design team to determine the effect of various design strategies for customer satisfaction. The new QFD method uses a two-phased approach for finding an optimum design strategy. During the first pha...

Catering service of high speed railway (CSHR) is an important part of railway passenger service. This paper suggests a new use of Fuzzy Quality Function Deployment (F-QFD) for distribution center locations evaluation in CSHR (DCLP-CSHR) as a preliminary step for distribution network design. Fuzzy sets concept is incorporated to deal with imprecise nature of the linguistic judgments of decision ...

Quality function deployment (QFD) is a method used for the manufacturing process of a product or service that is devoted to transforming customer requirements (CRs) into appropriate engineering characteristics (ECs) by specifying the importance of the ECs and then setting their target values. Confronting the inherent vagueness or impreciseness in the QFD process, we embed the fuzzy set theory i...

The purpose of this paper is to improve service quality of freight forwarders and explore the quality function deployment (QFD) in terms of quality management technique. Freight forwarder business is mainly characterized by lower capital investment and entry barrier comparing with a shipping line. Freight forwarders usually work closely with shipping or airline companies as intermediary agent a...

introduction discovering and understanding customer needs and expectations are considered as important factors on customer satisfaction and play vital role to maintain the current activity among its competitors, proceeding and obtaining customer satisfaction which are critical factors to design a successful production; thus the successful organizations must meet their needs containing the quali...

This paper applies the quality function deployment (QFD) theory to improve teaching of entrepreneurship education, and puts forward QFD model education improvement. First all, constructs a series houses by mining customers’ demand for including house design, implementation control. The customer demands are expanded specific steps process, establishment target in local universities through reali...

Quality function deployment (QFD) is a customer-driven quality management tool that can improve system quality, promote innovation, and enhance the core competitiveness of enterprises. Nonetheless, traditional QFD method has defects in handling experts’ assessments, measuring customer requirement importance, prioritizing engineering characteristics, which affect its efficiency limit application...