objectives: the current study aimed to first assess the quality, popularity and importance of websites providing persian health-related information, and second to evaluate the correlation of the popularity and importance ranking with quality score on the internet. materials and methods: the sample websites were identified by entering the health-related keywords into four most popular search eng...

In this short paper we make the point that although there may be a gap between academic and industrial research in the area of quality of service (QoS), this gap can be narrowed. In order for this to happen, it is important that the academic and industrial players jointly make an effort to better understand business drivers and end user needs and analyze how networks are used and how they are l...

In this paper, we review literature on existing measures of service quality applicable to information systems services. We offer the Template Process as an alternative to more traditional methods, illustrating the process with findings from research into the quality of an IS service in a major UK Electronics company as perceived and expected by both service users and deliverers. We conclude wit...

UNLABELLED A Help Desk (HD) is crucial in a computerized hospital. OBJECTIVE to describe the performance of a HD. DESIGN retrospective cohort study. RESULTS the sociodemographic characteristics of users, as well as their relationship with the institution influence behaviour when requesting support to a HD. Also we observed a relationship between the flow of users request and the functioni...

The purpose of this study is to investigate the factors affecting the evaluation of the quality of voluntary disclosure, given that the factors used in internal research due to having an external source and focusing on the number of disclosures may not be an appropriate criterion for measuring the quality of information disclosure, so, it is necessary to provide new influencing factors on the e...

Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...