An M/M/1 queueing system with second optional service and unreliable server is studied. We consider that the server works at different rate rather than being idle during the vacation period. The customers arrive to the system according to Poisson process with state dependent rates depending upon the server’s status. All customers demand the first essential service whereas only some of them dema...

a two server queueing system with single and batch service is considered in this paper. the arrival process is assumed to be poisson and the service rate follows an exponential distribution. server-i serves the customers in both single and batch service, while server-ii serves the customers in batch service only. the laplace transform of the transient and steady state behavior of the model is c...

This paper deals with the service performance analysis and improvement using discrete event simulation has been used. The simulation of the health care has been done by arena master development 14-version software. The performance measurement for this study are patients output, service rate, service efficiency and it is directly related to waiting time of patients in each service station, work ...

This paper aims to examine recent research issues related to the integration of service and product in view of industrial design. Further, it attempts to identify new opportunities for further research regarding “product-servicization” vs. “service-productization”. In the continued efforts to provide the users with fuller experiences, one major trend is the blending of products and services. Mu...

This paper develops and investigates a framework for the assessment of customer involvement in the service design process of result oriented product-service systems in order to improve the service offering in a business-to-business (B2B) context. The framework comprises five main criteria and fifteen sub-criteria that contribute to customer involvement in a hierarchy using a maturity grid to hi...

The composite service design modeling is an essential process of the service-oriented software development life cycle, where the candidate services, composite services, operations and their dependencies are required to be identified and specified before their design. However, a systematic service-oriented design modeling method for composite services is still in its infancy as most of the exist...

in our country, student transportations’ security and driving accidents statistics for students is one of the major concerns for relevant organizations such as educational organization. in current year, a system, was named sepand, was formed in city taxi driver :::::::union::::::: by educational organization, naja traffic and city taxi driver :::::::union:::::::. in this systems’ plan, basis on...