BACKGROUND AND OBJECTIVES Practice redesign is one of the core principles of the Patient-centered Medical Home. Little is known about how such large-scale changes in a residency practice affect the providers and staff involved. METHODS Focus groups were conducted with residents, faculty, and medical support staff of a redesigned practice to determine the factors that contributed to the succes...

Background and Objectives: Hand hygiene (HH) is crucial for preventing of infectious complications in health care settings. Informing healthcare workers on the recommended hand washing method can promote this practice in the clinical staff. This study aimed to evaluate the impact of training the WHO-recommended five-moment hand washing method in promoting hand hygiene in a health care setting. ...

INTRODUCTION The clean bedding and clean clothes installs psychological confidence in the patients and the public and enhances their faith in the services rendered by the hospital. Being an important Component in the management of the patients, a study was carried out to find out the current quality status and its conformity with the known standards and identify the areas of intervention in ord...

BACKGROUND Pediatric residents must become proficient with performing a lumbar puncture (LP) during training. Residents have traditionally acquired LP skills by observing the procedure performed by a more senior resident or staff physician and then attempting the procedure themselves. This process can result in variable procedural skill acquisition and trainee discomfort. This study assessed ch...

BACKGROUND Chlamydia trachomatis remains a significant public health problem. We used a complex intervention, with general practice staff, consisting of practice based workshops, posters, computer prompts and testing feedback and feedback to increase routine chlamydia screening tests in under 25 year olds in South West England. We aimed to evaluate how intervention components were received by s...

IT Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, are of increasing importance to organisations around the globe. These standards provide guidance and tools for effective management and control of IT service delivery. Academics have not embraced these standards in either research or education related to them, but education and training of IT st...

This study aimed to expand knowledge on the role and possible contribution of workers in the consolidation of health surveillance services in three municipalities in Greater Metropolitan Porto Alegre, Rio Grande do Sul, Brazil. The research used a qualitative methodology based on focus groups and participatory observation. The resulting data were categorized by content analysis. The results poi...

BACKGROUND LaVigna, Christian, and Willis (2005) reported on a project where Institute for Applied Behaviour Analysis (IABA) staff trained a professional team in New Zealand (NZ) to provide behavioural services that met defined criteria. The NZ team was then trained to train other practitioners to meet the same professional standards. However, no client outcomes were reported in that study. M...

Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service delivery. These standards are of increasing importance to organizations around the globe. Education about these standards and possibilities for training of IT staff are, therefore, important. Universities have a place in ...