Eight key IS strategic alignment studies are reviewed and classified using Miles and Snow’s business strategy typology in an effort to reconcile different approaches. Key findings include a high degree of consistency between study results along typology lines and support for a moderating effect of business strategy on the relationship between IS strategic alignment and business performance.

in today's business environment, complex changes and non-linear and discontinuous changes impossible to predict the future and has forced organizations, to comply with changed. in these volatile times, strategic thinking can be the way to survive. strategic thinking is a specific activity that aims to discover creative and innovative strategies that can be played by that rule changes and a...

We apply the method of Fuzzy Analytic Network Process (ANP-Fuzzy) to evaluate strategic leadership, because its indexes are complex, inter-relationship, and fuzzy. First, construct indexes system of strategic leadership ,which constitutes of personal abilities and organizational abilities. Second, interpret the fitness of ANP-Fuzzy for strategic leadership and the method’s implication steps of ...

Customer Relationship Management (CRM) is a business strategy to manage the interactions with customers in order to optimize value and satisfycustomers for a long time. In today’s business world, most of the organizations have been saturated with the loads of the information about customers. Information sources flow from everywhere inside and/or outside the organization; however, the majority o...

Information sharing within enterprise wide is regarded as one of important tools to gain the competitive advantage, especially under the business strategy of customer relationship management (abbr. CRM). However people are often confused by same conception with different name or title in same or different context when discussing something about business. Therefore a bridge for information under...

Customer relationship management is an integral component of business strategy for on-line service providers. This paper investigates the aspects of on-line transactions in electronic retailing that are most likely to satisfy or dissatisfy customers, thereby increasing or decreasing the likelihood of building and maintaining relationships with them. For this study, 513 respondents reported beha...

The demand from the customer and pressure from the competitive market drive most of the Chinese commercial banks either on their way to implement the CRM systems or they are positively looking for the opportunity to integrate the CRM as an indispensable part of their business strategy in the next few years to come. Customer Relationship Management originated and prevailed among western companie...

*Department of management science, Management science and engineering, Guizhou University of finance and economics, China, Huaxi university town, Huaxi District, Guiyang City([email protected]) Abstract In this paper, we used the related theory about complex network and probability to analyze the characteristics of network structure of the strategic emerging industry cluster and the dynamic...

This non-experimental, causal study related to examine and explore the relationships among electronic service quality, customer satisfaction, electronics recovery service quality, and customer loyalty for consumer electronics e-tailers. This study adopted quota and snowball sampling. A total of 121 participants completed the online survey. Out of seven hypotheses in this study, five were suppor...