Concepts of service quality and customer satisfaction as the most important problem in the theory and practice of marketing concepts are The article seeks to develop a scale to measure service quality and customer satisfaction is of SAIPA And creating a structural model of the relationship between the variables is tested. The research Saipa customers and employees have been The sampling was don...

Introduction: very variables have a role in improve the academic vitality of students. therefore, this study was conducted with the aim of modeling academic vitality based on metacognitive beliefs and mediating the academic engagement in students. Methods: The research design was a correlation research based on the structural equation modeling method. The statistical population of this study wa...

one of the most important factors in study of project’s , is the study of environmental opportunities factors the permanent study of environmental opportunity factors . the study of permanent environmental changing and knowing golden threats’ cooperate with possible threats and at the result in structure forming and future skeleton of organization has a vital effects . the petrochemical industr...

Background: Unethical and Destructive leaders can negatively influence their organizations and employees by neglecting ethical and human standards. This negative impact, if continued, could result in the loss of efficiency and performance of employees and organizations. This research was administered with the aim of investigating structural model of the relationship between destructive leadersh...

abstract tasks nowadays are at the center of attention in sla research. task types is one of the critical issues in this regard, their effectiveness and suitability to any particular context, their characteristics and the result they yield are among some of these issues. on the other hand, discourse markers (dms) have been very much investigated and their effectiveness in conveying the meaning...

Abstract Introduction: Academic vitality is one of the important variables in academic achievement, which is influenced by several factors. Therefore, this study was conducted with the aim of modeling academic vitality based on meta-cognitive beliefs by mediating perceptions of classroom environment in students. Method: The research design was a correlation research based on the structural equa...

the purpose of this study is to describe and determine the relationship between relationship marketing, customer satisfaction and intention to revisited in mashhad’s women aerobics clubs. to do this,300 randomly customers from women aerobic clubs were chosen and data was collected through kim relationship marketing questionnaire(2008) and ?=0.92, lim satisfaction questionnaire(2008) and ?=0...