The balanced scorecard (BSC), initially developed by Kaplan and Norton, is a performance measurement system that supplements traditional financial measures with the criteria that measure performance from three additional perspectives: customer perspective, internal business perspective and innovation and learning perspective. In recent years, the balanced scorecard has been applied to informati...

A decision support for forecasting of collaboration level of supply chain management (SCM) has attracted lots of important decision making in the SCM managers and chief executive officers (CEOs) However, there are no guidelines and prediction models for SCM collaboration. Therefore, the company which pursues SCM can't execute control of collaboration systematically and scientifically In this re...

The balanced scorecard represents a technique used in strategic management to translate an organization’s mission and strategy into a comprehensive set of performance measures that provide the framework for implementation of strategic management. This article develops an incremental approach for decision-making by formulating a specific balanced scorecard model utilizing time-driven activity-ba...

The Balanced Scorecard (BSC) can be considered as a strategic measurement tool. Since its first publication by Norton and Kaplan in the early 1990’s, many companies have applied it to measure four key aspects of their organisations’ performance: Financial, Customer, Internal Business Process, Learning and Growth. Although it is widely used in the business arena, this original BSC was not develo...

Creating healthy workplaces is becoming more common. Half of employers that have more than 50 employees offer some type of workplace health promotion program. Few employers implement comprehensive evidence-based interventions that reach all employees and achieve desired health and cost outcomes. A few organization-level assessment and benchmarking tools have emerged to help employers evaluate t...

In outsourcing, management seeks to achieve costs savings, operational efficiency, customer satisfaction, and/or company growth. We integrate the ANP with the perspectives in Balanced Scorecard (BSC) for IT outsourcing decision making. The proposed BSC-ANP model helps evaluate the impact of decision on firm performance and confirms the existence of indicator interactions.

The balanced scorecard (BSC) initially developed by Kaplan and Norton, is a performance management system that enables businesses to drive strategies based on measurement and follow-up. In recent years, the BSC has been applied to information technology (IT). The IT BSC is becoming a popular tool with its concepts widely dispersed by international consultant groups such as GartnerGroup, Renaiss...

many of the so-called organizational strategies on which companies are dependent, are not endurable. these strategies may not be well structured and cannot stand the test of time. thus, making the right decision is extremely important for strategic planning. the proposed strategy formulation framework in this paper (fuzzy bsq) is a powerful management tool in strategic planning that integrates ...

The measurement of efficiency in public universities has been a topic interest for researchers and state officials Colombia; this article presents model that transcends the view productive efficiency, expands it by including aspects equity with distributive acceptance society allocative finally dynamic includes time variable, which can measure stability indicators interest. For design model, mu...