In this paper we investigate how “self-awareness'', through on-line self-monitoring and measurement, coupled with intelligent adaptive behaviour in response to observed data, can be used to offer adaptive web service for the end-user. Through this mechanism the end-user will notice a Quality of Service (QoS) improvement, every time a web page is requested. We first describe the general principl...

Organisations are looking to best practice frameworks such as the IT Infrastructure Library (ITIL) to improve the quality of their IT Service Management. This paper describes the approach taken by a large UK-based bank in adopting ITIL and gaining certification to BS 15000 and ISO/IEC 20000. The use of cognitive mapping enables a focus on the concepts which drive the manager’s view of ITIL impl...

Automated problem solving is viewed typically as the expenditure of computation to solve one or more problems passed to a reasoning system. In response to each problem received, effort is applied to generate a solution and problem solving ends when the solution is rendered. We discuss the notion of continual computation that addresses a broader conception of problem by considering the ideal use...

by BARBARA RICHMOND On April 25, as part of the S.A. balloting, students will be asked for their opinion on a proposal for a fee increase of $'9.72 to make improvements in the Student Health Service. This proposal has been offered to Rice by the Kelsey-Siebold clinic, new administrators of the Health Service, in response to a list of priorities drawn up by the Student Health Service Committee a...

in this paper by using the notiαon of anti fuzzy points and its besideness to andnon-quasi-coincidence with a fuzzy set the concepts of an anti fuzzy subalgebrasin bm-algebras are generalized and their inter-relations and related propertiesare investigated.

Automated problem solving is viewed typically as the expenditure of computation to solve one or more problems passed to a reasoning system. In response to each problem received, e ort is applied to generate a solution and problem solving ends when the solution is rendered. We discuss the notion of continual computation that addresses a broader conception of problem by considering the ideal use ...