What is a standard of care? Who defines standard of care? And when does new technology, such as continuous in-line blood gas monitoring (CILBGM), become a standard of care? Perhaps the most productive and practical way to view standards of care in perfusion is as, "the best perfusion management we can provide for our patients within reason and affordability." Today, CILBGM offers a tangible pat...

Background and Aim: The growing healthcare expenses, technological advancements and increasing competition in healthcare services, brings up new challenges for healthcare industry in providing appropriate services to customers. The Lean methodology, which is a managerial approach, provides tools necessary to eliminate waste and increase customer satisfaction through increasing quality of the se...

In the manufacturing industry, product quality has become a key factor in determining a firm’s success or failure in the global marketplace. Advanced, highly reliable manufacturing methods have made it possible to achieve very high standards of product quality. As a result, more and more firms are making product quality a keystone of their competitive strategy. However, the improvement of produ...

Purpose – The purpose of this paper is to develop a total quality management (TQM) model for healthcare organisations and validate it using a sample of Iranian healthcare organisations. Design/methodology/approach – A validated questionnaire was used to collect data from all healthcare organisations that implemented TQM in Isfahan province, Iran. Findings – Using the proposed model, TQM impleme...

Quality and continuous improvement are important organizational goals for businesses which strive for excellence, yet the role of human perceptions in the success of such systems has been largely unexplored by previous research. Several factors are thought to influence the employee’s viewpoint on quality climate within a work environment. One of these factors is the level of trust employees hav...

As health services face increasing pressure to meet the expectations of different stakeholders, they must continuously improve and learn from their experience. Many fail in attempts at continuous improvement programs because managers have not understood the complexity of making changes in organisations with multiple subcultures and interests. This article examines the related concepts of organi...