Purpose: The paper refers to a current discussion on the effectiveness and efficiency of Bielefeld University Library and concentrates on requirements and conditions of implementing customer intelligence in academic libraries. Moreover, a conceptual framework for a library management information system based on a data warehouse that links external and internal data to support strategic planning...

Our research is directed towards agile supply chains enabling enterprises to quickly respond to individual customer demand. From this perspective, agility encompasses three dimensions of adaptivity: space, time, and economy. Supply chain agility can be achieved by exploiting the most fundamental resource of any enterprise: knowledge. Studying supply chains, we regard all their tiers, participan...

in knowledge-based economy, knowledge has a public good and non-rivalry nature. firms build their own knowledge stock not only by means of internal r&d and collaboration with partners, but also by means of previously spilled over knowledge of other firms and public research laboratories (such as universities). firms based on their absorptive capacity, and level of intra-industry and extra-i...

understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...

We study the pricing and capacity allocation problem of a service provider who serves two distinct customer classes. Customers within each class are inherently heterogeneous in their willingness to pay for service, but their utilities are also affected by the presence of other customers in the system. Specifically, customer utilities depend on how many customers are in the system at the time of...

Interfirm collaboration among knowledge intensive firms is increasing as a result of accelerating competition, falling regulatory barriers, and rising customer expectations. Resource dependency theory is used to position knowledge as the key resource for the knowledge-based enterprise (KBE) and to examine the suitability of alliances as a mode of knowledge acquisition and exchange, contrasted p...

Customers are known as a brilliant source of knowledge for the companies, because they gain knowledge and expertise while selecting and using products or services. Customer knowledge management is a new stage of relationship management between organizations and the customers. Most of the models in the literature are focused on human resources to set up a framework to exchange knowledge with the...

The approach of knowledge management, business intelligence, and customer relationship management was used as theoretical technologies in order to build an intelligence enterprise framework. Since the business intelligence process can create additional customer value through knowledge creation with the customer, business intelligence can provide users with reliable, accurate information and hel...

High quality craft manufacturers adapting industrialized approaches to design and manufacturing face the challenge of maintaining the unique quality in their craft manufacturing while realizing improvements in efficiency through their industrialization process. We studied how quality is ensured and built into the products of one highly industrialized lean manufacturer and one craft manufacturer...