For decades the U.S. health care industry has been operating on its own way ignoring emerging factors such as competition, patient safety, skyrocketing health care cost, liability, malpractice insurance cost and use of DRG for Medicare and insurance payment. However, as these factors became more prevalent and competition within the industry intensified, many U.S. hospitals have been becoming in...

The net written premiums for the workers’ compensation industry, and its share in the overall commercial lines of business, have steadily declined between 2007 and 2010. Net written premiums have plummeted 33% from $48 billion at year-end 2006 to $32 at year-end 2010. In 2011, the industry-wide loss ratio for workers’ compensation insurance in the U.S. increased to 118.1%. This is the highest l...

As awareness of environmental issues has grown stronger, over the past 30 years the European Union has created legal standards to protect citizens and mitigate the effects of pollution. All of these measures have had a signifi cant infl uence on industry, increasing the scope of liability and consequently bringing about noteworthy changes for (re)insurance. One of the latest regulations is the ...

This paper describes BenInq, an expert system for beneets inquiry in the insurance industry. BenInq is designed to be used by both customer service representatives, who answer customers' questions in real time, and policy modiiers, who update insurance products. The main challenges were the design of the KR structure | in particular, representing a huge knowledge base at varying levels of granu...

We analyze the impact of factors related to corporate governance (i.e., compensation, monitoring, and ownership structure) on risk taking in the insurance industry. We measure asset, product, and financial risk in insurance companies and employ a structural equation model in which corporate governance is modeled as latent factor. Based on this model, we present empirical evidence on the link be...

The main objective of this study is to find out if organizational characteristics intervene in the relationship between CRM and organizational performance in the Nigerian insurance industry. Relevant literature was reviewed and a model consisting of fourteen variables was conceptualized and tested by means of empirical data collected through a questionnaire. A total of one hundred and eighty (1...

This study focused on the adoption of Webbased applications in the insurance industry. An in-depth investigation of relevant literature on the technology adoption process and related issues, and the data collected from auto and life insurance companies identified several factors that affect e-insurance performance (in terms of both tangible and intangible benefits). Web site availability, organ...