We consider revenue management problems when customers choose among the offered products according to the Markov chain choice model. In this choice model, a customer arrives into the system to purchase a particular product. If this product is available for purchase, then the customer purchases it. Otherwise, the customer transitions to another product or to the no purchase option, until she rea...

In this paper, we develop a revenue management model for airline alliances. In particular, our model allows the members of the alliance to decide how to share the revenues from itineraries spanning flight legs operated by multiple airlines and how to coordinate their capacity allocation decisions. We start with a deterministic linear programming approximation to the revenue management problem t...

In the future Internet, different applications such as Voice over IP (VoIP) and Video-on-Demand (VoD) arise with different demands on Quality of Service (QoS). Different kinds of service classes (e.g. gold, silver, bronze) should be supported in a network node. In the network node, packets are queued using a multiqueue system, where each queue corresponds to one service class. The customers of ...

We present a method for solving bilevel revenue management problem on networks. In this problem, a network manager seeks to set link prices optimally on a network so as to maximize revenue, where the users’ response to the prices, their route choices, is given by a secondary, parametric optimization problem. This is an important special case of the general bilevel programming problem. We demons...

Big data has the potential to improve the quality of services; enable infrastructure that businesses depend on to adapt continually and efficiently; improve the performance of employees; help organizations better understand customers; and reduce liability risks. Analytics and marketing models of fixed and mobile operators are falling short in combating churn and declining revenue per user. Big ...

This paper studies a multi-stage stochastic programming model for large-scale network revenue management. We solve the model by means of the so-called Expected Future Value (EFV) decomposition via scenario analysis, estimating the impact of the decisions made at a given stage on the objective function value related to the future stages. The EFV curves are used to define bid prices on bundles of...

The differentiated services (DiffServ) model has been proposed as a scalable traffic management mechanism to ensure Internet QoS without using per-flow resource reservation and per flow signaling, but it sacrifices the ability to accurately configure the network devices and efficiently utilize the network resources. In this thesis, the DiffServ model is augmented with traffic engineering tools,...

Essays in Revenue Management and Dynamic Pricing Soheil Yousef Sibdari Doctor of Philosophy in Industrial and Systems Engineering Virginia Polytechnic Institute and State University Dr. Kyle Y. Lin, Chair In this dissertation, I study two topics in the context of revenue management. The first topic involves building a mathematical model to analyze the competition between many retailers who can ...

C ustomer Relationship Management (CRM) is fast emerging as a top priority initiative for of businesses According to Gartner, “Worldwide customer relationship management (CRM) software revenue totaled $8.1 billion in 2007, a 23.1 percent increase from 2006 revenue of $6.6 billion...” (gartner.com). In its 2007 press release, Gartner ranked vendors in worldwide CRM software revenue accounting fo...