the aim of this study is assessing the effectiveness of customer relationship management factors in isfahan tourism and travel agencies by structural equation modeling (sem). it is practical according to the goal and it’s a kind of descriptive survey in terms of methodology. research population included all of staffs and managers at tourism and travel agencies in isfahan in 2012 that 274 of the...

need to progress is the factors contributing to development and trying to meet these requirements cause which organization will lead to the development. organizations performance evaluating, is one of the most powerful management tools that we can by that, obtained required information of organization status .in this study, a performance evaluation model based on balanced scorecard (bsc), which...

We present a simulation designed to capture the impact of both explicit authority ties and implicit socialization ties on the performance of an organization adapting to a turbulent world. We present a summary of three key models which informed our approach. We then outline and describe the operation of our resulting simulation. Using an experiment which manipulated both the authority network st...

Human Resource processes and systems, like other key components of the organization should directly support the strategic goals and objectives of the organization. The strategic plan should be translated into behavioral objectives that will guide the activities of the people in the organization. This shifts the focus of Human Resource processes from rules to results and “raises the bar” on empl...

as organization developed and the control area of management increased, assessment and control of organizational units became more essential for managers. usually managers try to assess the performance of units by defining and measuring varied indexes in operational department. also this method transforms some idea to managers, but doesn't attention to interrelationship between these index...

This paper seeks to present a methodology to assess performance and to provide management decision support. A “management by value streams” model was developed to assess company performance. It was implemented to support decision-making at an industrial company. The idea behind the model is that products or services should continually flow in the organization, as values streams. The model inclu...