Background: Medical sciences universities have great mission to train efficient, professional and committed human resources to solve the health need of people. This research aimed to study the quality assessment of staff in-service training from viewpoints of employees Ahvaz Jundishapur University of Medical Sciences based on servqual model between 2011-2015. Methods: This is a descriptive, cro...

introduction: hospitals performance indicators will help monitoring, evaluation and decision making and therefore must be selected and ranked accurately. the aim of present study is identifying and selecting key hospitals performance indicators. materials and methods: this is a descriptive and mixed (quantitative-qualitative) study. literature review and expert panel has been done to identify a...

introduction: health tourism is an organized travel we make from where we live to another place to keep, regain, and improve physical and mental health. it can be also a national strategy to improve national income and some believe that it can be an integral part of national security. the present study is an attempt to determine the relationship between observance of the standards of internatio...

Background Quality of health services is one of the most important factors for delivery of these services. Regarding the importance and vital role of quality in the health sector, a concept known as “Clinical Governance” (CG) has been introduced into the health area which aims to enhance quality of health services. Thus, this study aimed to assess private and public hospitals’ readiness to impl...

the purpose of this research is measuring and comparing service quality and ranking its dimensions in melli bank branches of esfahan city. for attaining this purpose systr-sq scale is used. this scale is special for measuring bank service quality. questionnaire drive from this scale is contained four dimensions and 21 question. dimensions are service system quality, behavioral system quality, s...

nowadays knowledge is a strategic and valuable resource as well as a property for any organization. without proper management and use of this valuable resource, providing good quality products and services is difficult and sometimes impossible. on the other hand, implementing knowledge management without appropriate structure is not possible. organizations should adopt structures that allow the...