conclusions generally, there is a lack of robust and high quality empirical evidence regarding the effects of iso 9001 and the efqm model on the quality care provided by and the performance of hospitals. however, the limited evidence shows that iso 9001 and the efqm model might improve hospital performance. results seven out of the 121 studies that were retrieved met the inclusion criteria. thr...

برای دستیابی به مزیت رقابتی در شرایط عدم‌­اطمینان که آن تغییر ضروری است، یکی از چالش‌های بزرگ سازمان‌ها کاهش ریسک طریق ایجاد زنجیره‌های تأمین تاب‌آور است. تاب‌آوری زنجیره ‌تأمین توانایی مقابله با اختلال اشاره دارد یک رویداد غیرقابل‌پیش‌بینی بوده و دارای منابع داخلی خارجی مختلفی ازجمله بلایای طبیعی ریسک‌های عملیاتی پژوهش حاضر شبیه‌سازی توسط نرم‌افزار ارنا زنجیره‌ سنگ ساختمانی «کارخانه سنگبری آسم...

Background: Based on recommendation of management development and organizational change center of the ministry of health. EFQM model is the most appropriate model to deploy in country`s hospitals. In this study we assess quality of emergency wards in khorramabad hospitals based on EFQM model and compare it with results of annual evaluation of the ministry of health. Materials and Methods: this...

The author has concluded that KM must be articulated in a given context. KM is unique to any given organization, just like a fingerprint. A solution suitable for one will most certainly not be appropriate to a another, even if the two companies have similar products, services and are the same size. To help resolve the uncertainty of what KM is about and apply it in a given context, the author s...

This paper reports a survey and case study research outcomes on the application of Data Envelopment Analysis (DEA) to the ranking method of European Foundation for Quality Management (EFQM) Business Excellence Model in Iran’s Automotive Industry and improving benchmarking process after assessment. Following the global trend, the Iranian industry leaders have introduced the EFQM practice to thei...