Abstract The intensification of the competitive environment between financial and credit institutions and the provision of new financial services in order to retain and attract customers, has made the use of more efficient electronic banking tools an inevitable necessity. Therefore, the present study intends to rank banks in terms of the efficiency of electronic services. In order to achi...

During the last years the optimisation of business processes has gained more and more importance in the context of modernising public administrations. In line with the concept of electronic government (eGovernment) citizens demand not only an improved design of internet sites, but also the creation of real added value to administrational services. In dimensions of benefits (from the citizen’s p...

Internet users all over the world are increasing day by day and showing great interest for online shopping. The main reason for the high usage of the internet is the affordable price of mobile gadgets and low internet tariff plans. Consumer behavior is influenced by various factors such as culture, social class, reference groups relationship, family, income level and income independency, age, g...

the current study aims to identify the effective factors and barriers to loyalty in electronic banking services in the private banks customers. for this purpose, a survey was done with a questionnaire sampling from 420 customers of private banks in golestan province, who have used electronic banking services in 2011. the results indicated that seven factors including preference, customer satisf...

the increasing growth and development of communications technology has created a major change indifferent aspects of human life and organizational performance. new technologies have changed function and attitudes of individuals and organizations and have become an important aspect in creating new jobs and innovation in organizations. development of new phenomena such as electronic business, ele...

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As the life cycle of information products has become increasingly digital from "cradle to grave," the nature of electronic information management has dramatically changed. These changes have brought new strategies and methods as well as new issues and challenges. At the bottom line the services are increasingly delivered to a desktop from distributed publishers or information providers. Informa...

A long with the development of electronic banking as a result of rapid growth of information technology, many banking indices including concentration are affected. This influence is made among different variables of which the amount of banks’ deposits and the level of deposit attraction are the most important. This study the influence of electronic banki...

With the need for electronic services to be developed and deployed more and more rapidly, it is imperative that concrete models of electronic services are developed, to facilitate systematic work of electronic service stakeholders, concrete semantics and coherent representations across services developed within an organisation. Using the XML language to develop such a model, offers a number of ...