Satisfying customer demand necessitates manufacturers understanding the importance of Available-To-Promise (ATP). It directly links available resources to customer orders and has significant impact on overall performance of a supply chain. In this paper, an improvement of the batch-mode ATP function in which the partial fulfillment of the orders is available will be proposed. In other words, in...

The authors develop a conceptual framework of the factors that motivate a retailer’s decision to rely on demand conditions and past prices in setting current and future prices. Specifically, they examine the circumstances under which retailers choose demand-based pricing versus past-price dependence for different brands and categories. Given scarce resources and costs of price adjustments, dema...

Hippocampal representations of the environment are thought to play a fundamental role in the encoding, storage, and retrieval of declarative memory. In this issue of Neuron, Kentros and coworkers show that new hippocampal representations stabilize only when animals are attentive.

A heuristic algorithm is proposed to solve a routing problem that integrates a fixed route service with a demand responsive. The main aim of the integration is to have higher productivity and/or less cost while not significantly reducing the customer service level. The primary application for such a system is a dial-a-ride service. The heuristic, which is tested using real data from a transit a...

We consider customer response time minimization in a two-echelon supply chain system with stochastic demand where the first echelon consists of one production plant and the other of one retailer. Traditionally models of this type only seek to minimize traditional operating costs. However, because of the highly competitive nature of the market, it is also essential for the manufacturer to respon...

Customer relationship is increasingly influencing the performance of inventory management in a supply chain, and customer retention or migration directly affect the number of customer orders and demands as well as the inventory level. Therefore, the aim of this paper is to propose a customer satisfaction inventory (CSI) model that incorporates customer relationship management into an inventory ...

Today, businesses need to manage their customer experience to succeed. Therefore, they must first have a clear understanding of the meaning of the customer experience. Customer experience management is a process-focused strategy around the needs of each customer that seeks to find a win-win strategy for both parties. The banking industry that provides financial services to customers requires sp...

We study the robust capacitated vehicle routing problem (CVRP) under demand uncertainty, which determines a minimum cost delivery of a product to geographically dispersed customers using capacity-constrained vehicles. Contrary to the deterministic CVRP, which postulates that the customer demands for the product are deterministic and known, the robust CVRP models the customer demands as random v...