This research investigates the relationships between knowledge sharing capability, absorptive capacity, and innovation. We propose statistical hypotheses and Structural Equation Modeling to study these relationships based on the data sampled from 104 companies of Indonesia’s information and communication technology industries, including, telecommunication service provider, support service provi...

Knowing and managing the concept of customer experience is the main factor in creating competitiveness for any organization. Moreover, without customer experience management, a business cannot specify appropriate strategies to maintain the current market and business sustainability. However, most of the existing studies have looked at this subject abstractly and have not provided a comprehensiv...

With the increasing speed of competition, knowledge management has become a critical competitive weapon. The process of knowledge transfer between business units is an essential aspect of knowledge management. The ability to transfer knowledge internally is one of the main competitive advantages of multinational corporations (MNCs). In this paper we will explore knowledge transfer and absorptiv...

BACKGROUND While past research has recognized the importance of the dynamic nature of absorptive capacity, there is limited knowledge on how to generate a fair and comprehensive analytical framework. Based on interviews with 24 Chinese firms, this study develops a system-dynamics model that incorporates an important feedback loop among absorptive capacity, technological innovation, and product ...

Customer integration is an integral element of the innovation process today. Yet, despite the potential for integrating external knowledge into new product development (NPD) processes, companies often fail to benefit sufficiently from customer integration. Research attributes this failure to restricted absorptive capacity, intellectual property concerns, or the ''not-invented-here'' syndrome bu...

Innovation has been a topic of considerable interest to researchers and practitioners. Particularly, the networks within which firms operate and their properties (e.g., structural holes) are suggested to affect firms’ innovation performance. One stream of research finds that structural holes are conducive to firms’ innovation because of the heterogeneous information about alternatives that firm...