Aims and Scope | Author Guidelines Current Issue Archive Indexing Editorial Board Contact Us Volume 6 1 2023 Title: The Intervening Role of Customer Loyalty Self-Efficacy on the Relationship Between Satisfaction, Trust, Commitment, Value Citizenship Behavior in Hospitality Industry Guangdong, China Author(S): Dai Ru* … Continue reading "Journal International Business Management (JIBM)"

Behavior is increasingly recognized as a key component in business intelligence and problem-solving. Different from traditional behavior analysis, which mainly focus on implicit behavior and explicit business appearance as a result of business usage and customer demographics, this paper proposes the field of Behavior Informatics and Analytics (BIA), to support explicit behavior involvement thro...

T article illustrates how simulation can be used in the classroom for modeling customer behavior in the context of customer lifetime value estimation. Operations research instructors could use this exercise to introduce multiperiod spreadsheet simulation models in a business setting that is of great importance in practice, and the simulation approach to teaching this subject could be of interes...

T study attempts to answer a basic customer management dilemma facing firms: when should the firm use behavior-based pricing (BBP) to discriminate between its own and competitors’ customers in a competitive market? If BBP is profitable, when should the firm offer a lower price to its own customers rather than to the competitor’s customers? This analysis considers two features of customer behavi...

This study attempts to answer a basic customer management dilemma facing firms: When should the firm use behavior-based pricing (BBP) to discriminate between its own and competitors’ customers in a competitive market? If BBP is profitable, when should the firm offer a lower price to its own customers rather than to the competitor's customers? This analysis considers two features of customer beh...

The Net Promoter Score (NPS) is still a popular customer loyalty measurement despite recent studies arguing that customer loyalty is multidimensional. Therefore, firms require new data-driven methods that combine behavioral and attitudinal data sources. This paper provides a framework that holistically assesses and predicts customer loyalty using attitudinal and behavioral data sources. We buil...

Internet users all over the world are increasing day by day and showing great interest for online shopping. The main reason for the high usage of the internet is the affordable price of mobile gadgets and low internet tariff plans. Consumer behavior is influenced by various factors such as culture, social class, reference groups relationship, family, income level and income independency, age, g...

One of the crucial trends in business is to offer one-to-one personalized services. In this context, companies try to build customer relationship management systems based on the customer social relations and behavioral patterns. The key issue is predicting to which products or services a particular customer is likely to respond. Additionally, identifying peer-to-peer influence on social network...