Internet banking is a prominent example of Internet-based applications. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. Resistance to adopt Internet banking is often attributed to the role of trust, security, and privacy in e-commerce systems. This study proposes a framework to examine behaviors toward Internet ba...

In the context of this paper digital banking refers to online, mobile, and Automated Teller Machine (ATM) banking. Digital banking, particularly online and mobile banking, is growing rapidly in South Africa. This is happening despite heightened security concerns, created in part by the media. The 2008 World Wide Worx and Wits Business School Digital Banking Research found that the level of soph...

RFM (Recency, Frequency, Monetary) analysis is a method to identify high-response customers in marketing promotions, and to improve overall response rates, which is well known and is widely applied today. Less widely understood is the value of applying RFM scoring to a customer database and measuring customer profitability. RFM analysis is considered significant also for the banks and their spe...

We analyse the security of e-banking services from top e-banking providers on the Romanian market. This location is relevant from at least two reasons: it’s a dynamic and diverse market situated at the crossroads between central and eastern Europe and half of the providers come from foreign markets (CitiBank, ING, Raiffeisen, etc.) or are acquired by Western European providers (Societe Generale...

In this paper, we investigate competition in banking systems in the EU27 as a whole for the period 2004– 2010, but also for old members’ banking systems compared with new members’ banking systems and for banking systems from countries member of euro zone compares with banking systems from countries non-member of euro zone. In order to investigate this issue, we estimate a non-structural indicat...

This study is aimed at analyzing adoption and usage behavior within the context of Internet banking services in South Korea. In a country where the penetration rate of the Internet is very high, it seems that the self-efficacy would play a crucial role in affecting the Internet banking adoption. To pursue this research question, this study adopts TAM and incorporates the self-efficacy into TAM ...

This paper investigates keystroke dynamics and its possible use as a tool to prevent or detect fraud in the banking industry. Given that banks are constantly on the lookout for improved methods to address the menace of fraud, the paper sets out to review keystroke dynamics, its advantages, disadvantages and potential for improving the security of e-banking systems. This paper evaluates keystrok...

In spite of the continuous development of the e-commerce, the vast competitiveness that exists in the online context makes it necessary to reinforce the ties established with current customers. In this respect, relationship commitment has been considered as a key factor for maintaining successful long-term relationships with customers. However, there are few studies that analyze the commitment ...