no doubt, given the direct impact of information technology on reducing costs, increasing welfare, economic growth and increasing of employment, have the importance of expanding it’s no secret in iran. the facilities influenced by the growing use of information technology, on the one hand, due to the reduction of urban and inter-urban journeys, reduce air pollution and on the other hand, provid...

While logistics services have become a significant source of competitive differentiation between firms, significant challenges exist relative to developing logistics service offerings for global business customers. Diverse regulations across borders, longer lead times, and increased transportation costs all add to the difficulty of managing logistics services internationally. As a service offer...

A major barrier to transitions to environmental sustainability is that consumers lack information about the full environmental footprints of their purchases. Sellers' incentives do not support reducing the footprints unless customers have such information and are willing to act on it. We explore the potential of modern information technology to lower this barrier by enabling firms to inform cus...

the aim of this study was to describe and determine the relationship between satisfaction and customer loyalty and word of mouth advertising in zanjan bodybuilding clubs. the population of this study included all customers of bodybuilding clubs in zanjan city who had at least one year of physical activities in these clubs. 280 customers were randomly selected from bodybuilding clubs and data of...

the present research is classified as an applied one employing a descriptive survey design to describe the status quo of the factors affecting customers’ satisfaction with the e-service centers of iran’s police, known as 10 + police centers. the research population involves all the costumers of the 10+ police centers, among which 420 individuals were chosen through simple random sampling techni...

Developing an appropriate plan for distribution department is significant because of its influence on company's other costs and customers' satisfaction. In this study, a new bi-objective mix-integer linear programming model developed for scheduling two groups of experienced and inexperienced distribution staff based on capillary marketingin Pak Pasteurized Dairy Products Company of Guilan provi...