The main purpose of the present study is to help managers cope with the negative effects of technostress on employee use of ICT. Drawing on transaction theory of stress (Cooper, Dewe, & O’Driscoll, 2001) and information systems (IS) continuance theory (Bhattacherjee, 2001) we investigate the effects of technostress on employee intentions to extend the use of ICT at work. Our results show that f...

efficiency and effectiveness are two effective concepts in performance evaluation of each organization toward reaching to goals with minimum resource consumption. so, this research aims consideration of relationships between behavioral dimensions of job or that is called the topic of organizational behavior or psychology including job stress, job satisfaction, and job interest and job rotation ...

Organizational commitment and employee job satisfaction are presented in the literature as key work atti tudes leading to higher organizational performance. This paper examines the extent to which transformational leadership and organizational culture influence employees' attitudinal outcomes, as well as the effect of job satisfaction on organizational commitment. Data for the study was collect...

This paper establishes if using a comment card provides a reliable form of feedback regarding customer satisfaction in hotels. This exploratory study was conducted at the Jumeirah Beach Hotel-Dubai, UAE. They are a convenient way for guests to complain, make suggestions and praise. Managers use this input to make quick fixes and comfort distraught guests. The trouble is that hotels depend on co...

We draw on eight different lab and field samples to delineate the effects of expressed humility on several important organizational outcomes, including performance, satisfaction, learning goal orientation, engagement, and turnover. We first review several literatures to define the construct of expressed humility, discuss its implications in social interactions, and distinguish expressed humilit...

The purpose of this paper is to test the links between employee and customer variables of service profit chain in banking sector of Pakistan. This is an analytical study based mainly on the primary data collected through scientifically developed questionnaires. The questionnaires have been personally administered on a sample size of 188 in case of employees and 192 in case of customers, chosen ...

One of the most powerful aspects of the Baldrige Criteria is its systems perspective, creating alignment and integration across the criteria itself and therefore, across the organizations using the criteria. Just one example of how important this integration can be, is the critical connection between employee satisfaction and, perhaps the most fundamental aspect of quality, customer satisfactio...