Purpose – Organizational performance, growth and development may depend considerably on entrepreneurship in existing organizations (intrapreneurship) and intrapreneurship employee-related antecedents. The purpose of this study is to focus on employee satisfaction (composed of four dimensions: general satisfaction with work; employee relationships; remuneration, benefits and organizational cultu...

Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level empl...

The extant operations management literature has extensively investigated the associations among quality, customer satisfaction, and firm profitability. However, the influence of employee attributes on these performance dimensions has rarely been examined. In this study we investigate the impact of employee satisfaction on operational performance in highcontact service industries. Based on an em...

a r t i c l e i n f o The existing operations management literature has extensively investigated the associations between customer satisfaction and firm performance. However, how to improve customer satisfaction through employee empowerment, service reward, and service training has rarely been investigated. In this research, we tied human resource and service operations management to each other...

The construct of Management Communication Style (MCS), presumed to be a product of the organization's leadership style and the supervisor's communication style, was advanced as a theoretical predictor of employee satisfaction. It was found that MCS could be consistently and reliably measured and that MCS was linked in a linear fashion to employee satisfaction. As MCS becomes more subordinate-ce...

this study has been done with the aim of determining the effect of financial and nonfinancial compensation satisfaction on employee engagement considering mediator role of perceived organizational justice. the research statistical population included eight hundred sixty two isfahan municipality employees. three hundred fourtheen persons were selected as the research sample by stratified random ...

Information technologies (IT) are increasingly prevalent in modern organizations. Given the important role of employee users in the IT implementation process, recent studies have acknowledged employee users’ satisfaction with the implemented IT (IT satisfaction) as a salient aspect of job performance. This study extends prior literature by evaluating employees’ job satisfaction as a surrogate o...

In this study, we examined the correlates of individual employee satisfaction with stock ownership in a sample of 37 employee stock ownership plan (ESOP) companies. The results indicated that ESOP satisfaction is a function of five factors: (a) characteristics of the company ESOP, (b) employee status within the ESOP, (c) employee values, (d) interactions between employee and ESOP characteristic...

By improving employee satisfaction and fully mobilize the enthusiasm of the employees improve the core competence of enterprises has become one of the important factors, this article through to ningbo home and foreign trade enterprise employee satisfaction survey, the empirical analysis of the influence factors of employee satisfaction, and puts forward relevant suggestions.