In this paper we present results of an empirical study based on the opinions of 220 senior IT managers in the USA on critical success factors in the strategic use of IT. Our results show that competitive business strategies together with the competence of senior IT executives play the most important role in creating the strategic value of IT in organizations. The other critical factors were hum...

Many university sites have a large number of machines that consist of a variety of platforms and operating systems. Because of limited budgets, many use a small number of full-time systems administrators supervising a group of undergraduates to administer the campus network. The usual solution is to have the full-time administrators act as managers for a pool of junior and senior undergraduates...

This paper is concerned with why managers use the World Wide Web as a channel for information acquisition. The study involved a case study involving eight senior managers in a large organisation. The study found that web-based information acquisition by managers is a complex socio-technical activity. The web may not be as important to managers as it is for other classes of knowledge workers and...

Measuring knowledge related performance in organizations usually is conceptualized on the basis of a strategic resp. top down-approach of KM measurement. Unfortunately, such a strategic approach has some important disadvantages: (1) It is difficult to get commitment from senior managers regarding the investment into strategic KM projects; (2) Due to the complexity of the organizational system i...

This article examines how cultural contexts influence the demonstration of resilient behaviors women senior managers in large organizations. We compare experiences Malaysian and Australian overcoming key challenges obstacles their career journeys by engaging resilience strategies network leveraging, learning, adaptability. Our findings reveal unique, complex, contextual nature resilience, show ...

Research Summary Solving non-routine problems—problems for which current organizational, recurrent action patterns do not offer a predetermined, effective solution—can be an important source of value creation. When these problems occur in subsidiaries multinational corporations, senior headquarters managers can potentially help solve them. However, whether their involvement is beneficial rests ...