Testing as a general trait of social life has received a great deal of attention by many language teachers and scholars. Throughout history, people have been tested to prove their abilities and experiences or to confirm their capacities. Many authorities have said that assessment and instruction should be integrated as a single and inseparable activity which seeks to understand development by a...

Structured Abstract Purpose: Despite having been widely studied in traditional (bricks-and-mortar) services, the effect of service failures and recovery on customer loyalty has received only limited attention in the context of e-services. Taking the default stance that theory from traditional services will find replication in e-services, this study sets out to empirically test the following set...

The aim of this paper is to investigate the impact of individual dimensions of perceived service quality on customer satisfaction, trust and loyalty in e-commerce settings. Empirical results indicate that the perceived service quality has positive direct effects on both customer satisfaction and trust. The results also show that customer satisfaction appears to have a positive direct effect on ...

testing as a general trait of social life has received a great deal of attention by many language teachers and scholars. throughout history, people have been tested to prove their abilities and experiences or to confirm their capacities. many authorities have said that assessment and instruction should be integrated as a single and inseparable activity which seeks to understand development by a...

Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally devoid of face-toface interactions. Thus, understanding how to create customer loyalty in online environments (e-Loyalty) is a complex process. In this paper a model for e-Loyalty is proposed and used to examine how varie...

Recently, studies of B2C e-commerce have used intention theory to understand the role of trust of Internet transactions but most have investigated only a component of e-commerce (e.g., initial adoption or continuance) and neglected the role of good relations with the consumer in ensuring a successful sustained relationship. Therefore, a model that went beyond intention and included key relation...