Purpose – The purpose of this study is to examine how two organizational members, i.e. business and information technology (IT) managers evaluate the success measures of acquired enterprise resource planning (ERP) systems. Design/methodology/approach – Surveys were conducted in two Northern European countries – Finland and Estonia. Findings – Prior studies suggest that business and IT managers ...

CRM, or Customer Relationship Management, though slightly more than a decade old, has become the management craze of the 21st century. Yet, managerial understanding of what CRM is, what it does, how to implement it, and the grounds for success or failure in CRM implementation, seem far from crystallized. This paper looks at why so many CRM endeavors fail, and proceeds to discuss issues critical...

Few researches have been conducted on customer relationship management (CRM) success but the antecedents are not clearly depicted. Besides, Literature on CRM in an integrated fashion is sparse, rather issues are presented in isolation mostly focusing on technology ignoring other organizational and extra-organizational issues like social capital and customer knowledge. Moreover, the mediating ro...

The present study aimed to identify the organizational factors affecting the growth and success of academic spin-offs. The research was conducted based on a mixed method design and the study population consisted of experts of incubation centers and spin-offs. The participants were selected using purposive sampling in the qualitative part and random stratified sampling in the quantitative part. ...

in this study, using qualitative method, succession planning success factors are first identified, then this factors are examined as a measurement model. the statistical population included managers and supervisors of alpha holding company and the samples were chosen in random. the tools used for data gathering were literature reviews, questionnaire and interviews. validity and reliability of q...

This chapter explains the roles of Knowledge Management (KM) and organizational innovation in global business, thus describing the theoretical and practical concepts of KM and organizational innovation; the significance of KM in global business; and the significance of organizational innovation in global business. The accomplishment of KM and organizational innovation is vital for modern organi...

Organizational change is vital for an organization to survive and stay competitive. A collective organizational member’s cooperation and commitment are needed in the successful implementation to provide a better service delivery to customers. Measuring organizational readiness for change at an organizational-level is more advantageous because the collective organizational members will more capa...

organizational culture has a significant influence on the success of organizations. culture determines the kinds of responses that the organization makes to required changes and will make to new problems. it can help predict how well the organization will deal with change. one of these changes is a knowledge management project. knowledge is viewed as a driver in the definition and development o...