This is an article about the theoretical model for assessing quality in health services proposed by Parasuraman, Zheitaml and Berry, in order to measure the degree of satisfaction of users. This model is based on the analysis of expectations and perceptions of users of health services, by means of five dimensions: tangibility, reliability, responsiveness, assurance and empathy. From the differe...

Background Continuous quality improvement of the hospital services is a basic requirement of medical tourism industry. The different dimensions of hospital services quality are assessed constantly to improve the service of medical tourism. The aim of this study was to determine the services quality of medical tourism in private and public hospitals. Methods In this cross-sectional study, the ...

Promoting the balanced development of regional basic education and finally realizing equity is an important task for my country's current educational development. To this end, informatization has carried out experiments practical explorations to promote education. Through synchronized interactive hybrid classrooms, sharing high-quality urban teachers rural teaching sites helped them implement n...

Service quality delivered by travel agents in Northern Cyprus was examined using a SERVQUAL scale. The translated instrument was purified using an item-categorisation technique and administered to 337 current users of travel agents in the region. Expectations and performance (SERVPERF) scores indicated that respondents were concerned most with the efficiency and least with the personalisation o...

The expectation norm of Information Systems SERVQUAL has been challenged on both conceptual and empirical grounds, drawing into question the instrument’s practical value. To address the criticism that the original IS SERVQUAL’s expectation measure is ambiguous, we test a new set of scales that posits that service expectations exist at two levels that IS customers use as a basis to assess IS ser...

Information literacy is seen as a key competency in working and everyday life. For library and information science (LIS) students information literacy is a core competency and taught in many LIS university programs. One challenge herewith is to mediate these skills in the best way. This paper tries to answer the question, how students cope with different learning methods and to which extent the...

Total quality management (TQM) has become a reliable and customer satisfaction approach that can meet or exceed satisfaction. Previous studies have not really tied total in the aspects of SERVQUAL as major influence on Ghanaian telecommunication sector, thus need for this research. As continues to rise, customers expect service improve their The determines level industry, such telecom. Effectiv...