This paper discusses issues and strategies in implementing Balanced Scorecard to facilitate strategic planning in a small private university library. Bond University has been using the Balanced Scorecard to measure and manage its performance. One of the challenges in implementing the Balanced Scorecard is selecting appropriate performance measures for the four areas of the Balanced Scorecard wh...

This article describes the emerging trend of using metrics in rural hospitals to achieve world-class performance. This trend is a response to the fact that rural hospitals have small patient volumes yet must maintain a profit margin in order to fulfill their mission to the community. The conceptual idea for this article is based largely on Robert Kaplan and David Norton's Balanced Scorecard art...

The Balanced Scorecard (BSC) is a performance-monitoring framework that originated in the business sector but has more recently been applied to health services. The province of Ontario is using the BSC approach to monitor quality of inpatient care in five service areas. Feasibility of the scorecard framework for each area has been assessed using a standard approach. This paper reports results o...

In developing a predictive model, the complexity of the population used to build the model can lead to very weak scorecards when a traditional technique such as logistic regression or an MLP neural network is used. For these cases some nontraditional methodologies like boosting could help improve the predictive power of any learning algorithm. The idea behind this technique is to combine severa...

This paper describes an action model to measure the performance of libraries. The proposed model is based in the CAF – Common Assessment Framework, the Balanced Scorecard and the Analytic Hierarchy Process (AHP). The recommended performance indicators are based in the ISO 11620:1998, Adm1:2003 and ISO 2789:2003. The relative weights for each performance measure are calculated using the AHP. The...

Balanced scorecard helps organizations to streamline vision and strategy with business activities and measures actual organizational performance against preset goals. In addition this instrument is used to assess financial processes, customer relations, internal business processes and learning and growth characters of an organization. The purpose of this study is to recognize the role balanced ...