The development and the increasing progress that is being experienced in the Information and Communication Technology have brought about a lot of changes in almost all facets of life. In the Banking Industry, it has been in the form of online banking, which is now replacing the traditional banking practice. Online banking has a lot of benefits which add value to customers’ satisfaction in terms...

In today's world, most financial transactions are carried out using done through electronic instruments and in the context of the Information Technology and Internet. Disregarding the application of new technologies at this field and sufficing to traditional ways, will result in financial loss and customer dissatisfaction. The aim of the present study is surveying and analyzing the use of elect...

nowadays many businesses have realized the importance of customer relationship systems to help the potential of it to gain new customers, keep old customers , adding value to their products and services by a more effective communication. with further development of information technology, customer relationships is also very important in the field of financial since many of the finance and banki...

The research work was conducted with the objective to find the significant metrics for biometrics deployment in e-banking through an assessment of the concerns, opinions and perceptions of bank customers regarding the implementation of biometrics in e-banking. This paper is pursued by collecting information through survey of customers the branches of scheduled banks from the area of research ch...

The rapid growth in information science and technology has lead to generation of huge amount of valuable data in many areas. In finance for example, over the past five years, many banks have experienced exceptional growth in service and have built up bank’s Group Data Warehouse. In order to realize faster, more effective decisions and provide more excellent customer services, new technologies t...

The term “banking technology” refers to the use of sophisticated information and communication technologies together with computer science to enable banks to offer better services to its customers in a secure, reliable, and affordable manner, and sustain competitive advantage over other banks. Banking technology also subsumes the activity of using advanced computer algorithms in unraveling the ...

Due to the fierce competition of commercial banks, customers are becoming more and important banks. Therefore, customer churn has become a major problem that banks need face. In this paper, XGboost algorithm was used on data set US bank from Kaggle predict churn, grid search method find best hyperparameters. Moreover, K-means is adopted further subdivide lost customers. For predicting XGBoost a...