Contracting out of health services to the private sectors has been the subject of extensive debate and discussion among health personnel and policymakers. Outsourcing is now considered as a useful management tool for health care managers in the public sector. Outsourcing increases efficiency and service quality, reduces costs, focuses on core processes, improves skills, enhances the overall com...

Although knowledge transfer has been recognized as one of the critical success factors in outsourcing, there is currently no work systematically reporting on how knowledge transfer is and can be managed in the firms involved in outsourcing relationships. This paper presents results of 12 case-studies analyzing knowledge transfer processes in IT-outsourcing, investigated through 48 structured in...

Information systems outsourcing has been viewed as an attractive option by many senior managers generally because of the belief that IS outsourcing vendors can achieve economies of scale and specialization because their only business is information processing. The challenge of implementing, operating and maintaining Enterprise Resource Planning (ERP) systems and the outsourcing service offered ...

This paper presents a review of existing theoretical perspectives and empirical work on strategic IT outsourcing. By presenting the main findings of various recent studies and elaborating on current research gaps it conveys a picture of the past research, the present findings and the future applications of IT outsourcing. Prior research has generated theoretical insights and largely qualitative...

Outsourcing Information Technology (IT) functions are becoming common IT strategies. The impact on IT professionals’ careers is not yet known. The purpose of this research is to reveal what perceptions exist within in-house IT professionals. This research report provides the results of a survey completed by 120 in-house IT professionals. The majority of the respondents (94.1%) came from Governm...

The concept and practice of traditional outsourcing is certainly not a new concept. Globalisation, competition and other market pressures have driven more businesses to consider using logistics provider to increase efficiency and effectiveness [11]. Many companies have successfully used traditional outsourcing to lower costs and have improved the bottom line. However, unless the company’s effor...

Background and Objectives: Prioritizing the services to be outsourced is a crucial challenge toward efficient outsourcing of health services. In spite of fruitful efforts in improving the outsourcing process, there still remains room and need for developing more systematic approaches. The present paper introduces a novel multi-criteria decision making model based on the fuzzy a...