I n a modern economy, a large fraction of payments for goods and services involve the services of one or more banks. The provision of payment services is, in fact, one of the distinguishing characteristics of banks. A bank-intermediated payment instrument, such as a check, typically communicates instructions to the buyer’s bank to make payment to the seller or the seller’s bank. Often, then, we...

Nowadays m-banking (mobile banking) is widely used in many banks. It has embarked upon supply of various services based on different systems and with the aid of various services such as the Short Message Service (SMS). However in developing countries such as Iran, m-banking is facing some challenges. One of these challenges is the issue of language of this system, because the main language of t...

Credit with Education is a way to provide self-financing microfinance (or small-scale banking) to women, primarily in very poor, rural areas, while at the same time provide education for business and family survival. Within the village banking movement, attempts to integrate education with village bank meetings have fallen into two types. In one, the field staff provides both the education and ...

What drives the behaviors of banks and their customers in time of profound changes? The modern economic crisis has significantly affected consumers’ willingness to invest and made them more price sensitive, more rational in their decision making, and thus more challenging for banks to serve. Considering these relevant changes, banks have pursued projects to improve their internal processes and ...

Purpose – This study attempts to examine the relationship between service quality perception and customers’ satisfaction in Malaysian Islamic banking using the SEM approach. Design/methodology/approach – This model starts with SERVQUAL measurement scales consisting of six dimensional structures: tangibles, reliability, responsiveness, assurance, and empathy, and plus the compliance dimensions t...

If technological revolution is at its peak, one of the notable sectors of the economy where technology is at it helm of affairs with respect to customer service is BANKING. Over the years, banking has transcended from a traditional brick-and mortar model of customers queuing for services in the banks to modern day banking where banks can be reached at any point for their services. In today’s bu...

Internet banking is becoming increasingly popular due to convenience and flexibility it offers. Banks are forced to promote online banking services to enhance its operations with reduced cost of operations. This particular research has been conducted to evaluate the customer perceptions towards internet banking in the United Kingdom. A sample of 100 UK based banking customers was selected. The ...

The present study aims to identify the factors affecting the behavior of customers’ use of e-banking services of Tejarat Bank in Tehran. A qualitative method and an in-depth interview have been applied to achieve the research goal. The information and data collected from the interviews have been analyzed using open coding and axial coding. Then, the initial indicators of the model of using e-ba...

The banking industry in Norway has developed a new security infrastructure for conducting commerce on the Internet. The initiative, called BankID, aims to become a national ID infrastructure supporting services such as authentication and digital signatures for the entire Norwegian population. This paper describes a man-in-the-middle vulnerability in online banking applications using BankID. An ...