T paper examines the link between a supplier’s marketing and service operations and its business customers’ subsequent repatronage behavior. We develop a dynamic model of service contract renewal for an individual firm, at the contract level, recognizing interdependencies among service contract renewal decisions due to the firm’s purchase of multiple contracts from the same supplier. The decisi...

In this paper, seller-buyer supply chain coordination with general side-payment contracts is introduced to gain the maximum possible chain profit. In our model, the logistics costs for both buyer and seller are considered and the final demand is also supposed to be a decreasing function of the retail price. Since parties aim to maximize their individual profits, the contractual parameters are s...

In this paper, a socially responsible supply chain consisting of one supplier and one retailer is proposed. The supplier decides on replenishment cycle multiplier and the retailer invests in corporate social responsibility (CSR) and decides on the order-up-to-level under a periodic review replenishment policy. The retailer’s decisions impact on the supplier’s probability as well as the supply c...

In the business world, contracts are used to regulate business interactions between trading parties. In this context, an electronic contracting systems can be used to monitor business–to–business interactions to ensure that they comply with the rights (permissions), obligations and prohibitions stipulated in contract clauses. Such an electronic contracting system will require an executable vers...

This research investigated the relationships among pre-entry expectations, post-entry experiences and psychological contract violations. The goal was to clarify the conceptual distinctions between the constructs and to test their differential impact on job satisfaction. In a national longitudinal study, 235 final-year occupational therapy students were surveyed immediately prior to entering the...

It is standard in agency theory to search for incentive-compatible mechanisms on the assumption that people care only about their own material wealth. Yet it may be useful to consider social preferences in mechanism design and contract theory. We devise an experiment to explore optimal contracts in an adverse-selection context. A principal offers one of three possible contract menus to a team o...

Automatic generation of built-in contract testers that check pairwise interactions between client and server components is presented. Test artifacts are added to development models, i.e., these models are refined towards testing. The refinement is specified by a set of ATL transformation rules that are automatically performed by the ATL-DT tool. We focus on the KobrA development methodology and...