The purpose of this paper is to establish, devise and verify empirically a model which, from an analysis of labour climate, enables feedback to be obtained on management performance with regard to motivation practices and policies in human resources. Failure to build linear models for linking employee satisfaction and human resources policies has led to delays in identifying management tools. O...

Construct Items 1 2 3 4 6 1. User Satisfaction with CRM Use UserSat1 0.93 -0.04 0.08 0.18 0.03 UserSat2 0.94 -0.04 0.08 0.18 0.04 UserSat3 0.95 -0.08 0.10 0.19 0.00 2. Embodied Service Knowledge ESK -0.06 1.00 0.19 0.24 0.19 3. Job Dedication JD 0.09 0.19 1.00 0.28 0.26 4. Employee Service Quality ESQ 0.19 0.24 0.28 1.00 0.48 5. Customer Satisfaction with Customer Serv. Emp. CSWCSE 0.00 0.18 0....

We present a novel social media dataset and employ an automated computational linguistics technique to infer employees’ perceptions of corporate culture. In particular, we provide an empirical test of ‘goal-setting theory’ which states that the extent to which employees perceive their roles to be challenging directly impacts their job satisfaction and firm performance. Our findings are consiste...