It has been shown that group organizational citizenship behavior (GOCB) has a great impact on group outcomes. Because of its importance on group performance and effectiveness, previous research has explored GOCB from various perspectives. However, very little attention has been paid to the effect of group developmental stages on GOCB. In this article, we develop a theoretical model of GOCB that...

Shared service centers (SSCs) are an increasingly important and oft-utilized approach to organizing Information Technology services. Nevertheless, researchers hitherto have not investigated SSCs sufficiently. Our research attempts to fill this gap by addressing the following basic problems: Firstly, no standardized definition of SSCs has established; and, secondly, different features of SSCs in...

Knowledge management can be defined as a set of processes that includes knowledge creation, storage, dissemination, application, and measurement within the organization. As any other organizational process, knowledge management should be evaluated in order to verify if it is achieving the expected results. The aim of this paper is to relate metrics with the knowledge management process phases. ...

deviant workplace behavior is referred to voluntary behavior that violates significant organizational norms and therefor threatens the well-being of the organization and its members. various kinds of these behaviors are recognized. in addition, many researches have been done regarding the relevant factors to these behaviors such as individual factors, group factors, leadership, managerial and o...

a bstrac t   background: organizational and structural obstacles are a group of major obstacles in achievement of appropriate family planning counseling. detection of these obstacles from the viewpoint of managers, staffs and clients who are key members in health services providing system is a major step toward appropriate planning to modify or delete this group of obstacles. the present study ...