In present study, effects of knowledge management on the customer relationship management is studied. Study technique is descriptive and survey. To test the study hypotheses firstly a questionnaire with 30 items was designed and applied to 80 managers survivor and directors of various parts of Hormozgan oil company. Then achieved information's were categorized in excel and their statistical pro...

Customer Relationship Management (CRM) and Knowledge Management (KM) have become especial and strategic keys in the current competitive environment for all companies.  The critical role of KM as the main determinant of the success of CRM has been the focal point of the previous researches; the present paper aimed at studying the impact of different KM factors- such as Customer Knowledge (CK), S...

Performance management is considered as a tool to implement strategies and policies, and research organizational goals, and its main purpose is to increase the capabilities, competencies and growth and development of human resources. Such a view of performance management requires the existence of features that make the system efficient and effective, and realize the flexibility and dynamism of ...

introduction: information management system is a formal approach to collect the necessary information in its due time for managers to facilitate decision-making, planning and management. medical records system which is closely associated with pieces of information and their true value can play an important role in health care organizations. the main objective of this study is to compare informa...

background: in process industries, production, storage, transportation, usage and disposal of chemicals are inherently dangerous and the risk of catastrophic accident occurrence is potentially high. to improve safety level in these industries, establishment of process safety management (psm) system is considered as the most effective measures. this study was conducted to determine the degree of...