The development of knowledge systems has been investigated since the seventies and many process models have been proposed to reduce knowledge acquisition costs and to increase system quality. Recently, agile process models, e.g., eXtreme programming, have discussed extensively in the software engineering community. They appeared to be appropriate for small-sized teams and proved to be very succ...

An important source for a firm’s competitive advantage is its external knowledge-related relationships. Absorptive capability is a firm’s ability to recognize the value of new, external information, assimilate it, and apply it to commercial ends. It pertains to knowledge creation and utilization that enhances a firm’s ability to gain and sustain a competitive advantage. Four capabilities compos...

The process of how knowledge is acquired and formulated in knowledge-intensive AI is difficult for a student to grasp without practical experience. Often, AI text books and lecture notes contain examples of logic formula or structured knowledge representations which are well refined and bug free. These polished examples are then used to show reasoning mechanisms or the execution of AI search me...

Many universities now teach courses in expert systems. In these courses students study the architecture of an expert system, knowledge acquisition techniques, methods of implementing expert systems and verification and validation techniques. A ma jot component of any such course is a class project consisting of the design and implementation of an expert system. This paper discusses a number of ...

Constructability analysis and the resulting adjustments in facility design have a significant potential in improving cost effectiveness of construction projects. However, traditional constructability knowledge acquisition techniques are the key barrier to successful constructability improvement. A new approach to automated constructability lessons-learned documentation and constructability anal...

It has long been recognized that there is a natural dependence between theories of knowledge representation and theories of knowledge acquisition, with the idea that the right knowledge representation enables acquisition to happen as reliably as it does. Given this, a reasonable criterion for a theory of knowledge representation is that it be useful for acquisition, particularly in non-trivial ...

This chapter aims to provide a complete characterization of the different perspectives of customer relationship management (CRM) and its potentialities to support knowledge management practices in a multinational context. It describes the strategic and technological dimensions of CRM and how its adoption supports the development of a learning and customer-focused organization, with special emph...

This paper reports on a case-study of applying the general purpose and widely accepted methodology CommonKADS to a clinical practice guideline. CommonKADS is focussed on obtaining a compact knowledge model. However, guidelines usually contain incomplete and ambiguous knowledge. So, the resulting knowledge model will be incomplete and we will need to detect what parts of the guideline knowledge ...

The proposed goal oriented knowledge acquisition and assessment are based on the flexible educational model and allows to implement an adaptive control of the enhanced learning process according to the requirements of student’s knowledge level, his state of cognition and subject learning history. The enhanced learner knowledge model specifies how the cognition state of the user will be achieved...