this paper aims at designing a path for the creation and preservation of learning organization through knowledge management process. knowledge management process includes knowledge creation, knowledge documentation, knowledge dissemination, and knowledge application elements. the basic idea of this paper is that documentation step (including knowledge storing, valuation, coding and classificati...

The benefits of knowledge management are recognized mainly for the large organization. Small and medium-sized enterprises (SMEs) can also achieve the real benefits of KM. This paper investigates the relationship between the KM process and the organizational performance of SMEs. The objective of this paper is to assess the KM process and its relationship to different components of organizational...

Customer satisfaction and measurement issues have vital roles for businesses in providing and maintaining a competitive advantage. It is recognized that the businesses forming components of marketing mix by acknowledging the customers’ expectations, receive customer loyalty and profit in return. Via measuring customer satisfaction, organizations do not only have customer knowledge also have com...

Welcome to the fourth issue of the International Journal of Knowledge Management. In this issue we present an invited paper from Clyde Holsapple and Meenu Singh that begins a discussion on the value of KM to an organization. Three research articles are also presented which explore frameworks for KM to improve productivity, knowledge acquisition and transfer in Egypt, and using KM to foster inno...

introduction: knowledge is a critical resource for organizations working in dynamically competitive environments. in any organization, leaders who have the power to incite and influence knowledge management processes. nevertheless, there is lack of empirical evidence from previous studies on examining this relationship. in view of this, the current study examined the relationship between transf...

The knowledge society It is obvious that knowledge management is a huge problem for the construction industry. A report released a few days ago points to the fact that especially small companies in the construction sector are not exploiting the knowledge and innovations created in technical research institutions. Small companies are lacking behind in the development – and are hampering the deve...