Demand-based pricing is underused in many service industries, because customers are believed to perceive such pricing as unfair. Fencing can be highly effective in improving the perceived fairness of demand-based pricing. In this study, five fences were explored in a restaurant context across three countries (Singapore, Sweden, and the United States). Demand-based pricing in the form of coupons...

Repeat customers are fi ve times more profi table than new customers. Internet vendors have to retain customers to reap the benefi ts of repeat sales, but more than 50 percent of repeat customers seldom complete a third purchase. One reason is the inability of on-line vendors to manage customers’ changing expectations. Vendors need to understand the decision calculus of repeat customers at ever...

In a competitive telecommunication market where price differentials have been minimized, quality of service (QoS) has become very important. Speech quality is a major dimension of perceived QoS, and the ability to monitor and design for this quality is a top priority. Traditionally, the perceived quality of speech has been measured by expensive and time-consuming subjective listening tests. Ove...

This paper reports on the design, implementation, and evaluation of a market-based recommender system that suggests relevant documents to users. The key feature of the system is the use of market mechanisms to shortlist recommendations in decreasing order of user perceived quality. Essentially, the marketplace gives recommending agents the incentive to adjust their bids to different levels acco...

This study examines some major variables moderating the relationships of service quality, customer satisfaction, and customer loyalty in mobile phone services. The study employed statistical analyses, such as reliability analysis, factor analysis, and hierarchical regression analysis. The results of the study reveal that service quality and customer satisfaction positively affect customer loyal...

Dynamic ticket pricing (DTP), a new revenue management (RM) strategy in sport, has grown in popularity in response to the demand-based ticket resale market. Previous research has examined the relationship between the primary and secondary ticket market and determinants of price in a DTP environment. However, research has not focused on consumer perceptions of DTP or resale prices. The purpose o...

The study aims to determine the factors affecting brand loyalty of customers fertilizers An Giang Agrochemical Co, Ltd (AGAC). authors collected data from 190 who are using fertilizer AGAC. applies exploratory factor analysis and multivariable linear regression for analyses. has pointed out five positively impacting towards AGAC include product origin, brand, perceived price, quality, associati...

The price dispersion means different prices for same goods. In the Internet economy, many economists reckon that the price dispersion in the e-commerce markets should descend along with the dropping of search cost. However, the correlative empirical studies reach a contrary opinion: there not only exist price dispersion in the e-commerce market, but also has larger dispersion degree than the tr...

Quality-Adjusted Life Years (QALYs) are the most widely-used measure of health in cost– effectiveness analysis and cost–benefit analysis. Within a welfarist framework QALYs are consistent with people’s preferences under stringent assumptions. Several authors have argued that QALYs are a valid measure of health within an extra-welfarist framework. This paper studies the applicability of QALYs wi...

Tradable permits are celebrated as a political instrument since they allow (i) firms to equalize marginal abatement costs through trade and (ii) the government to distribute the burden of the policy in a politically fair and feasible way. These two concerns, however, conflict in a dynamic setting. Anticipating that high-cost firms will receive more permits in the future, firms purchase excessiv...