this study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. that is to examine, organizational citizenship behavior of nurses and patients (customers) of the kermanshah province hospitals by two hypotheses. population comprised of 1524 nurses which 544 nurses were selected as sample. also sample of same size in a random way in a period ...

E-government has emerged as one of the most promising means to reform the public sector. E-government is now being used to improve services for assisted living. The purpose of assisted living services is to provide ways for elderly people to continue to live at home. However, these services require formal decisions by local government officials. Therefore Swedish municipalities aim to move cont...

background: according to quality transformation of services during the time, the quality requirements and standards also change and recognition of these requirements and transformation process can assist in recognizing the quality dimensions of services. the aim of this research was to explain the transformation process, requirements and quality dimensions of services in hospitals.   methods: t...

objective: mothers with a history of infertility may experience parenting difficulties and challenges. this study was conducted to investigate the role of residential early parenting services in increasing parenting confidence in mothers with a history of infertility. materials and methods: this was a retrospective chart review study using the quantitative data from the clients attending the ka...

Our society needs and expects more high-value services. Such ”knowledge-intensive” services can only be delivered if the necessary organizational and technical requirements are fulfilled. In addition, the cost-benefit analysis from the service provider point of view needs to be positive. Continuous improvement and goal-directed (partial) automation of such services is therefore of crucial impor...