The development of e-Government in China could be traced back from 1980s1. In the metropolis like Beijing, Shanghai and Shenzhen, the e-Government systems has already been upgraded to the last stage, Stage 3: Enabling Constituents, according to the roadmap to effective e-Government2. In other words, the systems and websites in these cities are supposed to deal with most administrative work onli...

Purpose – To investigate the role of business process redesign (BPR) in creating citizen-centred e-government. Design/methodology/approach – It is argued in this paper that the evolutionary-based development of BPR is better positioned to expand the use e-commerce technology in the public sector. The Venkatraman model of IT-enabled change is used in order to investigate the extent to which BPR ...

Today most governments across the globe encourage initiating contact through the Internet to provide citizens with more convenient and accessible public services. This channel is known as government-to-citizen electronic government application (G2C e-government). Although studies in e-government are increasing in number, related models offered in the academic literature are mainly conceptual; w...

The aim of this paper is to analyse the translation of the national policies at local levels in order to draw some conclusions about the impact of the strategies upon an equitable distribution of an esociety in terms of ethnicity and disadvantaged groups, such as the elderly and disabled. Three data gathering activities were conducted in the UK local areas of Hillingdon and Medway: a survey tha...

The Digital Divide is a matter of fact in most countries. For instance, senior citizens, citizens without employment, or citizens with low education utilise online services in a distinct way, often to a lesser extent. Within this paper, we examine how such digital divide groups make use of different online services. Here, four types on services are taken into account and contrasted with each ot...

Malaysia has achieved considerable steps in the use of ICT in administration since mid 80s. The vision of the Malaysian e-Government initiative which was formulated and launched in 1997 is to transform the public sector service delivery through the use of IT and multimedia. Since its start, there are eight projects implemented under the e-Government initiative flagship. This paper presents work...